terça-feira, outubro 3, 2023

Contentful Chooses Atlan for its Subsequent Part of Progress

Content material Administration Know-how Chief Lowering 6-hour-per-week Knowledge Discovery Effort with Atlan

Valued at $3 billion, Contentful is a Sequence F know-how firm that has revolutionized content material administration methods, with a headless structure that makes use of APIs to energy nice digital experiences for his or her 5,000+ clients.

As Contentful continues to develop at unbelievable tempo throughout continents, industries, and use circumstances, information has performed an important position in enabling sensible decision-making. And standing behind that information to make sure it’s reliable, out there, and activated is Robert Clifford-Jones, a 12-year veteran of the Knowledge & Analytics area, and Contentful’s Head of Knowledge Intelligence and Governance.

“Contentful is a scaling firm, and we’re taking market share and need to proceed to try this. The subsequent half is round how we rework from what we’re in the present day, which is a single product, right into a multiple-product platform that’s supported by a market,” Robert defined. “Then, what we’re doing now’s ensuring that we’re maturing our processes and might scale even sooner.”

Contentful’s 20-person information crew is unfold throughout Knowledge Science, Analytical Engineering, Knowledge Evaluation, and Knowledge Engineering. Being a reasonably new group, their know-how is unburdened by legacy environments, centered round Redshift as their information warehouse, fed by Sew and Section, and utilizing dbt to construct information fashions which might be pushed to Redash and Looker for end-user entry. And to make sure Contentful’s information shoppers have the appropriate information to make knowledgeable choices, Robert and his crew started trying to find an Lively Metadata Administration resolution.

“After I first began at Contentful, I may see the info crew was a very invaluable useful resource for Contentful. We had a really busy Slack channel, and a whole lot of the questions we have been spending a whole lot of time on have been ‘What information do we’ve?’ or ‘Can we use this information for this function?’,” Robert shared. “That led me to assume that individuals clearly want some contextual data, and they should know what’s out there.”

Past the necessity for information context and discoverability, Robert’s crew sought an answer that would advance their information governance processes resembling entry insurance policies, and enhance belief in information as Contentful was scaling. Launching an RFP course of, Contentful completely evaluated Atlan and Alation, ultimately selecting Atlan.

“What actually stood out to me is as we have been stepping via the method, we had a whole lot of nice connections that have been constructed with the crew. The documentation was second-to-none, and the coaching is offered with out having to ask for it. Once we have been utilizing Atlan within the proof of worth stage, and we have been evaluating it to the competitors, we simply felt the UI was actually user-friendly and it was going to be simple to get adoption from our enterprise customers,” Robert shared.

Robert and his crew, three months into their use of Atlan, have elected for a deliberate, step-by-step rollout, making certain that customers are onboarded appropriately, and totally perceive use Atlan earlier than rolling out new use circumstances.

Starting by enabling Seek for finish customers, Robert and his crew built-in Atlan with Contentful’s most essential functions, making certain their highest precedence information was seen and searchable, was enriched with descriptions, and was documented. Easing finish customers into utilizing Atlan, Robert and his crew started by responding to Slack requests about information with hyperlinks to information property inside Atlan.

“We used to reply these questions and submit a hyperlink, and now we’ve stated ‘Weren’t answering these questions anymore. Go to Atlan, that’s the place your supply of fact is, and that’s the place we would like you to start out self-serving’,” Robert defined.

With their essential information property accessible, enriched, and out there through self-service, Robert and his crew’s subsequent step was to allow Atlan Insights, a metadata-based question builder, in response to their earlier querying instrument, Redash, reaching end-of-life.

“Our hand was pressured with Redash coming to the tip of its life, so we needed to in a short time create a journey for onboarding individuals into the instrument to see that contextual data and to construct their queries and do ad-hoc evaluation as they wished to.” Robert shared.

A essential instrument for Contentful, Redash’s end-of-life meant that with out a substitute, queries and ad-hoc evaluation could be difficult-to-impossible for a big swath of knowledge shoppers. And whereas Atlan Insights was a promising resolution, migrating meant re-creating queries in Atlan that already existed in Redash. With this drawback assertion in thoughts, Robert approached his Atlan Buyer Success Supervisor, who labored with the crew to construct an integration that robotically migrated these queries to Atlan in mere weeks, saving extraordinary guide effort.

“We needed to migrate all our queries over from Redash, and we didn’t need to have to try this manually, however we have been going to should,” Robert defined. “We talked about this to the customer support crew and inside a few weeks, we have been informed ‘We’re constructing a connector. If you happen to give us seven days, we’ll have one thing sorted for you so that you don’t should do all that guide effort.’ It’s saved us a lot time.

Yielding much more time financial savings for Contentful’s information crew is automated lineage, considerably easing affect evaluation as information engineers think about the downstream results of modifications and enhancements, and accelerating root trigger evaluation when breakages happen.

“It’s simply constructing belief with our stakeholders as a result of issues aren’t failing. Via Atlan, we’re in a position to talk these modifications so much higher,” Robert shared.

Lastly, Robert and his crew are transferring to reinforce their catalog to drive a standard language at Contentful, appointing subject material consultants to complement glossaries, then personal and keep them going ahead.

“Everybody has their very own interpretation of what one thing means so we’re now constructing that widespread language inside Contentful. It will likely be saved in Atlan and we’ll drive individuals to it.”

In simply three months, Contentful’s information crew has enhanced their potential to reply questions on their information, migrated to a brand new querying instrument, and is lowering breakages, permitting them to concentrate on extra essential work. However for information shoppers, Atlan represents a leap ahead in productiveness, providing self-service for information discovery that when price every of them six hours per week.

Earlier than, we’d be spending a whole lot of time fielding these questions. We did a consumer survey, and it was taking perhaps six hours of individuals’s time per week to search out the appropriate data, to grasp the knowledge, after which to use that to what it was they have been constructing. With Atlan, we’ve managed to cut back that considerably simply by having the info out there and having it documented. So we’ve obtained worth for our finish customers, as a result of they’ve the knowledge of their palms. However for us, it’s permitting us to concentrate on what’s actually essential to Contentful.”

Robert Clifford-Jones, Head of Knowledge Intelligence and Governance

The strongest illustration of what the info crew’s laborious work has yielded for Contentful arrived in acquainted kind. A 3 a.m. cellphone name to Robert informing him that essential fashions driving monetary reporting had failed.

“Our fashions have been operating, they run batch processing via the evening and all the pieces failed. It was the tip of the month, so we couldn’t do all our closing reviews and test all of our monetary reporting on Monday, as was anticipated,” Robert shared. “I obtained a cellphone name at three o’clock within the morning going ‘What’s occurring? The place’s this drawback? Are you able to repair it?’”

Earlier than adopting Atlan, breakages meant manually going system by system, spending hours pinpointing the place the failure was, and extra hours, nonetheless, resolving the problem. However with automated lineage, Robert and his crew have been in a position to resolve the problem inside hours, permitting the essential monetary reviews to run, as anticipated.

The Atlan lineage module allowed us to go in and see the place the failure was in a short time. So it meant we may resolve the problem earlier than reporting kicked off on Monday, whereas earlier than, they’d have needed to anticipate that repair.”

Robert Clifford-Jones, Head of Knowledge Intelligence and Governance

The subsequent frontier for Robert and the Contentful crew focuses on information governance. The crew is difficult at work tagging personally identifiable data in Atlan with a purpose to apply new masking and entry administration insurance policies to additional improve the safety of delicate monetary information. And with upcoming enhancements like Atlan AI, Robert and his crew are optimistic that Atlan might help them concentrate on what issues.

“The way in which I’m interested by that is how do I release my crew to do the issues which might be essential to them and the issues they’re obsessed with. Numerous the time is spent doing the issues which might be barely mundane that might be finished higher by AI,” Robert defined. “That’s one thing we positively need to do with Atlan going ahead. Given the brand new product releases arising, we may use Atlan extra in that area to do the documentation that takes up a whole lot of our time, and free our individuals as much as do the thrilling stuff.”

Having pushed Contentful’s information crew to new ranges of productiveness, and unlocking a brand new stage of understanding and entry for information shoppers, Robert stays assured that Atlan will likely be with he and his crew each step of the way in which as they proceed to develop.

I’ve adopted many a know-how and I’ve had good help previously. I’ve by no means had pretty much as good help from a corporation as I’ve had from Atlan. I ask a query, and it’s answered nearly instantly. I don’t count on that, however that’s what occurs. If we elevate a ticket or we spot one thing that’s fallacious, the crew are on it just about throughout the hour. The help has been second-to-none.

Robert Clifford-Jones, Head of Knowledge Intelligence and Governance

Picture by Kelly Sikkema on Unsplash

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